Since 1996, Devon Management has been setting a new standard of excellence, comfort, and quality in affordable senior and multi-family housing. With 21 communities serving as home to more than 3,500+ people – and multiple new projects on the drawing board – we’re used to hearing residents declare: “I love my home!” And that’s because we’re dedicated to building and maintaining the quality living environments everyone deserves – without compromising affordability.

This job is located in Middletown NY

Job Duties Include

• Oversee resident relations and consistently ensure premium customer service.
• Conduct comparative market studies with the assistance of the Director of Site Operations.
• Oversee marketing outreach to include interacting with neighborhood groups, small businesses, and community organizations.
• Evaluate and set the standard for product preparation, curb appeal, and general appearance of the community.
• Ensure residents abide by the clauses set forth in their lease in accordance with local landlord and tenant laws.
• Handle phone traffic, show apartments, and lease on an as-needed basis.
• Actively cultivates and maintains a satisfactory waitlist.
• Handle reporting responsibilities on a daily, weekly, monthly, and quarterly basis as required.
• Monitor community collection efforts to ensure that all billable items are assessed, recorded, and collected in a timely fashion.
• Ensure timely rent collections, rent postings, and bank deposits. Monitor delinquent accounts.
• Handle late notices and evictions as required on delinquent accounts.
• Oversee maintenance department practices to include work orders, apartment move-ins, move-outs, and turnovers. Ensure work orders are completed and closed within 24 hours and turnovers are completed within three days of move-out.
• Complete routine community inspections (interior and exterior) to ensure curb appeal is maximized and all items requiring corrective measures are resolved timely.
• Operate office in an “audit ready” manner & successfully complete all internal audit evaluations.
• Complete certifications accurately, with minimal audit corrections required.
• Respond to corrective measures accurately, completely, and timely.

Nice to Haves

• We are a technology-driven company so experience with Excel, Work, Outlook, and Yardi would be a plus.
• A valid driver’s license is required.
• Familiar with LIHTC Section 42 properties and preferably have recognized national certifications
• A NYS Real Estate Salesperson license