MIDDLETOWN, NY (Nov. 9, 2026) — Debra Martin, BSHA, administrator of Garnet Health Urgent Care, and Diane Heller, MSN, RN, practice nurse manager for Garnet Health Urgent Care, were invited to speak at the Professional Research Consultants (PRC) Healthcare Experience Summit on October 8, 2026. PRC is a national healthcare research and consulting organization that partners with more than 2,800 healthcare organizations across the United States to improve the healthcare experience through research, analytics and advisory services.

Using PRC surveys to gather patient feedback and evaluate the healthcare experience, Garnet Health seeks to identify opportunities to improve patient satisfaction and the quality of care. Martin and Heller shared strategies that helped Garnet Health Urgent Care—with locations in Middletown, Goshen and Monticello—achieve a 9.8-point increase in patient satisfaction scores between July and September 2026, exceeding the national median of 66%. 

Their presentation highlighted efforts to address patient feedback through staff training, coaching and education, with an emphasis on strengthening team relationships and improving the overall patient experience.

“Deb and Diane have done an outstanding job listening to patient feedback and finding ways to make the patient experience better,” said Jerry Dunlavey, CEO of Garnet Health Doctors. “Their efforts, together with those of our entire urgent care team, enhance patient satisfaction and demonstrate our team’s dedication and unwavering commitment to delivering an exceptional patient experience.”

To learn more about Garnet Health Urgent Care, visit .

About Garnet Health Doctors 
Garnet Health is a New York State not-for-profit corporation headquartered in Middletown, New York, approximately 60 miles northwest of New York City. It is the corporate parent of Garnet Health Medical Center, Garnet Health Medical Center – Catskills, Garnet Health Doctors, Garnet Health Urgent Care, Garnet Health Foundation and Garnet Health Foundation – Catskills. Garnet Health employs more than 4,000 professionals and over 850 medical staff members.

Garnet Health Doctors is a large medical practice offering primary care and family medicine, urgent care, and a range of specialty services at multiple locations throughout Orange and Sullivan counties. Providers care for patients of all ages, from children to seniors, and also offer women’s health services.

All Garnet Health Doctors primary care offices have earned Patient-Centered Medical Home Recognition from the National Committee for Quality Assurance (NCQA), reflecting a strong commitment to patient-centered care and lasting relationships. In addition, their three urgent care locations are accredited by the Urgent Care Association, meeting the highest standards of quality and accessibility.